Neil Frost
Chief Operating Officer @Ergo Tis
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WORK HISTORY
Chief Operating Officer @Ergo Tis
City Of London, GB
Responsible for technology, digital platforms, data and operational delivery across the organisation.Working closely with the executive leadership team to align technology and operational capabilities with commercial strategy and business growth.Key contributions include:• Building and scaling internal technology and data capabilities, transitioning delivery from outsourced providers to in-house engineering teams.• Establishing enterprise architecture principles and a cloud-first operating model.• Introducing automation and workflow capabilities using ServiceNow to streamline operational processes.• Strengthening cyber security governance and regulatory compliance aligned with Munich Re and FCA standards.• Embedding product led delivery practices across engineering and digital teams.
SKILLS
ABOUT NEIL FROST
I’m a technology and operations executive with more than 25 years’ experience leading IT, digital and data functions across international organisations.I’m currently Chief Operating Officer at ERGO Travel Insurance Services, part of the Munich Re Group, where I lead technology, digital platforms, data and operational delivery across the organisation.My career has focused on building and transforming technology organisations — modernising legacy infrastructure, introducing cloud-first platforms, and aligning technology capabilities with commercial strategy. I’ve led large transformation programmes, built global engineering and digital teams, and introduced automation and AI-enabled platforms to improve operational efficiency and customer experience.I’m particularly interested in how technology and operational leadership can work together to help organisations scale, modernise and unlock new digital capabilities.Areas I’ve worked extensively in include:• Technology & Digital Strategy• Building and Scaling Technology Organisations• Cloud Infrastructure & Digital Workplace• AI, Automation & Data Platforms• Cyber Security & Regulatory Compliance• Global Delivery & Offshore Engineering
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