Neil Frost

WORK HISTORY

EDUCATION

SKILLS

ABOUT NEIL FROST

My 20+ years of experience is a blend of user-focused product design, leadership, and visual design. I’m currently guiding a UX team of Designers, Researchers and Accessibility specialists to create insight-driven capabilities for a global, enterprise-scale commerce platform.I’ve overseen large UX projects for clients like Matalan, Homebase, and Myprotein. Designed Mobile Apps, SaaS products, design systems, and multiple front-end capabilities that drive engagement and conversion.Partnering with executives to understand business focus, aligning teams to collaborate and create impact, developing design careers, and streamlining processes that empower teams to deliver quality at scale.SKILLS• Leadership and team managementCommunicating direction and expectations – through words, writing, or a fat-marker pen.• End-to-end user-centred design (UCD) Focusing on outcomes and involving users throughout. Simple but essential.• UX strategy and vision Showing the future, align business and user needs, and mapping the path forward.• Project strategyFiguring out the right research, design, and resource approach for each concept.• Cross-functional collaboration Pulling together the three amigos in Agile and Scrum and creating an environment for flow. • Data-driven decision makingUsing qualitative and quantitative insights and rapid experimentation to guide decisions.• Design thinking and innovation Pragmatically navigating empathy, definition, ideation and prototyping.• Project and time management Navigating priorities and trade-offs while ensuring accountability and effective tracking.• Communication with stakeholders Listening, clarifying, and communicating with care while setting clear expectations.• Design operations Reviewing, de-constructing, rebuilding, driving change.• Critical thinking and problem framing Politely challenging requests, especially those that already come with a solution.