Neil Cox

Servicenow Delivery Lead - Manager @KPMG UK

Hemel Hempstead, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2022 — Present

Servicenow Delivery Lead - Manager @KPMG UK

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Watford, GB

EDUCATION

2018 — 2018

Online

Accreditation, Prince2

2013 — 2014

ICM - Accreditation

Credit Management

2017 — 2017

ITIL - IT Service Management Accreditation

ITIL Foundation - 85% pass, Change Management & Service Delivery

SKILLS

Travel ManagementBudgetsFinanceAmadeusForecastingAccount ReconciliationBusiness TravelAccounts PayableContract NegotiationTrainingHotelsManagementTourismMicrosoft ExcelFinancial AnalysisManagement AccountingPricingAccount ManagementRevenue Analysis

ABOUT NEIL COX

I have now been working at KPMG for a little over 10 years, and within that time have accumulated vast experience across multi-functional areas such as Business finance, Recruitment, Supply Chain, Procurement, HR transformation and Technology.My initial role was within the Business finance workstream which formed part of the central KBS function. This helped me to work with client facing teams to resolve all aspects of account and financial management. Having worked in this area for 4 years, I needed to channel my skills and experience into a much more suitable role and career path. I studied (in my own time) and was able to pass both ITIL foundation and then went onto complete and pass my Prince2 Foundation.Armed with this, an opportunity was presented itself for a Junior Project Manager role within ITS projects. I was successful in my application and started working in the team from 1st April 2019. That was a turning point for me, and certainly realised quickly that Project Management was the right career pathway for me.It didn’t take long to hit the ground running and delivered several small, medium, and large-scale projects in my first two years as a JPM. This has enabled me to grow as a Project Manager and exhibit all the required skills to successfully deliver my projects to both time and budget. This resulted into finally being promoted to manager in April 2022, which also involved a move (laterally) to our ServiceNow Consulting Practice as a ServiceNow Delivery Lead (Manager). I am also in my 3rd year as performance manager for three appraisees (1x graduate and 2x assistant managers).Representative Clients:BT, Degreed, Profinda, Reed,(internal) Contingent Hire,(internal) Chilli HR transformation, London Stock Exchange (External client), University Hospital Birmingham (External client – EOI), Office Concierge (Internal), ConnEX (SuccessFactors transformation project – Internal), Technical Inventory (Internal CMDB Maturity programme) and Cloud Transformation (DC Exit programme)Relevant Qualifications and Certifications:ITIL v3 Foundation, Prince 2 FoundationServiceNow modules completed:IT Service Management (ITSM) Fundamentals, IT Service Management (ITSM) Implementation, ServiceNow Administration Fundamentals, ServiceNow Platform ImplementationCertified Implementation Specialist (CIS) for ITSM – Exam date (TBC)Certified Systems Administrator (CSA) – Exam scheduled 31st July 2025

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Neil Cox — Servicenow Delivery Lead - Manager at KPMG UK in Hemel Hempstead, GB | Unifers