Neil Barrie
Customer Operations & Support | Customer Experience & Global Service Leader | Scaling Teams, Systems & Strategy | BPO | CX | Operational Excellence
- Role
- Head of Customer Operations at RUDIS
- Location
- Powell, OH, US
- LinkedIn followers
- 500 followers
About Neil Barrie
Operations executive with 20+ years of experience leading customer operations, service delivery, and global BPO programs for high-growth ecommerce, Saas, and telecom brands. I specialize in scaling teams and systems that improve service quality, cost efficiency, and customer loyalty.I am an operations expert with extensive experience transforming customer care, service delivery, and outsourced operations. My focus is on building scalable systems, empowered teams, and vendor partnerships that deliver measurable results in quality, efficiency, and loyalty.
Experience
Head of Customer Operations
Sep 2022 — Present
Lead customer care, inside sales, and distribution across DTC ecommerce, B2B, and wholesale with end-to-end accountability for service performance, cost, and efficiency
Education
Franklin University
BS, Marketing
2000 — 2002
Franklin University
Bachelor of Science
Virginia Commonwealth University
Business
1997 — 2000
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