Neil Barrie

Customer Operations & Support | Customer Experience & Global Service Leader | Scaling Teams, Systems & Strategy | BPO | CX | Operational Excellence

Role
Head of Customer Operations at RUDIS
Location
Powell, OH, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Neil Barrie

Operations executive with 20+ years of experience leading customer operations, service delivery, and global BPO programs for high-growth ecommerce, Saas, and telecom brands. I specialize in scaling teams and systems that improve service quality, cost efficiency, and customer loyalty.I am an operations expert with extensive experience transforming customer care, service delivery, and outsourced operations. My focus is on building scalable systems, empowered teams, and vendor partnerships that deliver measurable results in quality, efficiency, and loyalty.

Experience

  1. Head of Customer Operations

    RUDIS

    Sep 2022 — Present

    Lead customer care, inside sales, and distribution across DTC ecommerce, B2B, and wholesale with end-to-end accountability for service performance, cost, and efficiency

Education

  • Franklin University

    BS, Marketing

    2000 — 2002

  • Franklin University

    Bachelor of Science

  • Virginia Commonwealth University

    Business

    1997 — 2000

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Neil Barrie — Head of Customer Operations at RUDIS in Powell, OH, US | Unifers