Neil Aldridge
Global Operations Manager @American Express Global Business Travel
Signup · Get unlimited contacts
WORK HISTORY
Global Operations Manager @American Express Global Business Travel
Lead, direct and develop staff including 11 Team Leaders and approximately 160 FTE • Oversee 1 UK office, 1 UK virtual team plus 1 office in Egypt• Devise, implement and track various KPIs and service levels in line with company strategy • Analysed, planned and forecasted quarterly and yearly budgets• Monitor employee productivity and optimise procedures to reduce cost• Create and monitor structure of UK organisation• Reduce cost and increase efficiencies working with a Six Sigma model• Successfully supervised country wide change of systems for over 400 staff / Accountable for project work to cover staffing deficiencies when changing systems• Review Financials of all locations under my remit• Liaise with all areas of the business to ensure vision of company is promoted
EDUCATION
Liverpool John Moores University
Bachelor of Science (BS)
University of Hertfordshire
Travel and Tourism
SKILLS
ABOUT NEIL ALDRIDGE
Global Operations Leader with 20+ years’ experience driving large scale contact centre…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.