Neidhi Kumaar
| Operational Transformation Leader| Scaling & Process Optimization | Scaling Tech & AI-First Operations
- Role
- Meta
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Neidhi Kumaar
Seasoned leader in Operational Excellence and Quality Management with over 17 years of experience delivering transformative impact at global technology leaders including Meta, Uber, and Google. My career is defined by my ability to drive AI integration, implement large-scale digital transformation initiatives, and build data-driven frameworks that significantly enhance customer experience and operational performance.Specializing in scalable quality systems, enablement strategies, and continuous process improvement, I have consistently delivered measurable business results by blending advanced analytics with Lean Six Sigma methodologies. My expertise spans strategic partnership building, stakeholder engagement at all organizational levels, and leading high-performing, cross-functional teams across APAC, EMEA, and North America.I am recognized for my strengths in setting up operations, governance ensuring compliance, resilience, and business continuity in complex, fast-paced environments. My passion lies in harnessing technology and fostering cultures of innovation, accountability, and customer-centricity to achieve exceptional quality outcomes.Let’s connect if you are seeking a results-driven leader to champion operational excellence, quality innovation, and customer-centric transformation at scale.Operational Excellence | Quality Management | Global Operations | Continuous Improvement | AI Integration | Customer Experience | Digital Transformation | Stakeholder Management | Project Management | Risk Management | Data Analytics | Service Delivery | Program Governance | Team Leadership | Process Optimization | Governance and Compliance | Strategic Partnerships | Performance Improvement | Trust and Safety | Shared Services Optimization | Content Moderation Governance at Scale | Voice of Customer Integration | Outsourcing Operations Strategy | Process Excellence & Innovation |
Experience
Present
Education
St. Xavier's College
Bachelor In Political Science, Political Science and Government
2002 — 2007
St. Xavier's College
Bachelor of Political Science, Political Science and Government
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