Nehru Sai Kondadasula

About Nehru Sai Kondadasula

I’m an Infrastructure Project Coordinator with 4.6 years of experience delivering B2B IT infrastructure services and managing projectized BAU operations. I specialize in coordinating end-to-end Infrastructure Service Requests (ISRs) — from server procurement and storage expansion to database backups and firewall governance — ensuring every task runs smoothly, on time, and in full compliance with client and governance standards.In my current role, I’ve acted as the single point of coordination for multiple infrastructure requests under the Waterfall methodology, handling kickoff calls, requirement gathering, MoM documentation, and SLA tracking through ServiceNow. I also manage SOW approvals and ensure delivery readiness once client approvals are in place.A key highlight was leading the DICA team in network and firewall governance, IP orchestration, and BAU network operations — where I streamlined IP allocation workflows and reduced lead times by 80%. I’ve also collaborated with firewall and perimeter teams on Palo Alto firewall rule implementations to maintain secure and compliant network access.Beyond coordination, I enjoy mentoring teams — having led and trained an 8-member group on DICA tools and cross-functional processes, reducing request errors by 30%. My focus is always on improving processes, building strong relationships between clients, vendors, and technical teams, and maintaining audit-ready documentation for governance and SLA compliance. Core Skills: Infrastructure Coordination | ServiceNow | BAU Operations | Firewall Governance | SOW & SLA Management | Stakeholder Communication | Process Optimization

Experience

1. Senior Analyst

   KPMG India

   Dec 2025 — Present · Bengaluru, IN

Education

• Sasi Institute of Technology & Engineering

  Bachelor's degree, Electrical, Electronics and Communications Engineering