Nehreen Khan
Specialist, Microsoft Licensing Operations @Softchoice
Signup · Get unlimited contacts
WORK HISTORY
Specialist, Microsoft Licensing Operations @Softchoice
Toronto, ON, CA
Ensure quotes, licensing contracts, and orders are completed accurately and in line with established SLA’s-Provide proactive communication to stakeholders on the status of contracts, quotes, and orders-Ensure customer compliance of contractual and licensing obligations, and understand the various compliance-related details of each part of the overall process (quoting, contracts, orders, amendments, etc.)- Reconcile actual customer license seat usage against license agreement- Create, submit, and confirm contracts and orders, including the invoicing of Microsoft orders, with the utmost attention to detail-Facilitate contract amendments between the customer and Microsoft- Understand the business needs and unique requirements of the customer segment- Provide timely resolution of purchase order pricing, quoting or contract discrepancies- Manage Return Merchandise Authorizations (RMAs) requests-Responsible for effectively identifying and resolving licensing issues including educating internal team members and Softchoice customers as required-Foster an environment of continuous improvement. Actively identify workflow issues that impact our ability to properly support our customers-Maintain high customer satisfaction scores (NSAT & CSAT)
EDUCATION
York University
Bachelor of Arts - BA, Public Policy and Management
ABOUT NEHREEN KHAN
A driven individual dedicated to solve problems with a solution led approach. At Softchoice, we lead with an insight led methodology that is industry specific in order to unleash the potential of a client\'s environment. We are an industry leader in technology solutions with specialization in Microsoft and Cisco and have partnerships with over vendors. As a technology consultant I collaborate with technical architects and certified resources to deliver products and solutions that are key to achieving business objectives for our customers.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.