Neha Verma
Technical Support Help Desk @CIBC
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WORK HISTORY
Technical Support Help Desk @CIBC
Toronto, ON, CA
EDUCATION
Himachal Pradesh University
Master of Computer Applications - MCA, Computer Programming, Specific Applications
Conestoga College
Post graduate certificate, Cloud data Management
HP University College of Business Studies, Ava Lodge, Shimla
Bachelor of Computer Application, Computer Programming, Specific Applications
ABOUT NEHA VERMA
I’m an IT Support Specialist with hands-on experience delivering technical support, troubleshooting complex issues, and ensuring seamless IT operations for both internal and external users. Over the past few years, I’ve worked extensively with Active Directory, SCCM, and SharePoint, handling user access management, device configuration, imaging, and end-user support.What sets me apart is my ability to bridge technical expertise with problem-solving and communication skills—whether it’s resolving critical incidents, assisting users via phone/email/tickets, or managing system changes with minimal downtime.Currently, I’m building deeper expertise in systems administration, cloud platforms, and cybersecurity, aiming to transition into roles that combine IT support with infrastructure and security responsibilities. Core Skills & Tools: • IT Support & Help Desk Operations • Active Directory (User, Group, OU Management) • SCCM (Imaging, Patching, Device Management) • SharePoint (Site Setup & Administration) • Windows 10/11 | Office 365 | Hardware/Software Troubleshooting • Incident Management | Ticketing Systems | Onboarding/Offboarding
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