Nehha Saxena
Amplifying CX through Creativity, Strategy and Vision | People Champion | Driving Excellence with Process & Compliance | Accelerating Social Impact via CSR
- Role
- Head - Governance Risk Compliance (Bfsi Account) at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nehha Saxena
A Business Delivery Excellence Specialist, with 16 yrs of experience in Tata Consultancy Services (India\'s Top IT-MNC). Have a proven track record in E2E Delivery, Test Management, GRC with expertise in Process, Quality Control & Risk Management, to enhance Total Customer Experience. Champion at leading geographically diverse teams and recipient of Client CXO Appreciations & Awards. Working across diverse domains of Hi-Tech, Lifesciences, Insurance and Banking, have ensured high quality deliveries across CRM, Upgrades, Infrastructure Projects and TCoE, achieving high CSAT scores for the Organization.In the current role, have been heading and managing the Process & Compliance, Program Management Office and Governance Function for a leading Nordics Banking Customer. Responsible for Information Security Management, Data Privacy, BCM, Audits & Compliance to Customer and Organization standards/parameters, handling the PMO function, Onsite Inspections and enabling day-to-day Operations of the Account Team of Associates. Through strong Leadership, excellent Stakeholder Management, Collaboration, Team Skills, Impact & Influence, have enabled the Delivery Teams in establishing Customer Delight by streamlining the Process & Compliance, Governance, Operations and Customer Centricity.Member of the Account Core Team for Corporate Social Responsibility and TCS Gold-Certified Mentor.
Experience
Head - Governance Risk Compliance (Bfsi Account)
Jul 2023 — Present · Bengaluru, IN
Handling the Process & Compliance operations of a leading BFSI Account of associates. Overseeing the Program Management Office, Information Security, Infrastructure Services and overall Compliance of the Account to the Customer and Organizational KPIs and requirements, incl. Internal and External Audits. Key Stakeholder engagements include the Customer Supplier Management Team, Account Service Area Leaders & Delivery Managers, Internal Delivery Excellence Groups and Talent Management Teams.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.