Neha Vishwakarma
Product Support Specialist | System Administrator | Linux | Web Hosting | DNS | cPanel/WHM | Troubleshooting | DevOps Enthusiast | Automation
- Role
- Product Support Specialist at Newfold Digital
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Neha Vishwakarma
Web Solution Specialist with 2+ years of experience in Linux hosting, DNS, and technical support. Skilled in server troubleshooting, performance optimization, and hosting infrastructure. Currently upskilling in DevOps and automation. Seeking Linux System Administrator / System Engineer opportunities.
Experience
Product Support Specialist
Jul 2023 — Present · Mumbai, IN
Data Insights & Optimization: Streamlined data flow processes and reduced inefficiencies using SQL and Python scripting for extraction and analysis.• Advanced Analysis: Analyzed customer support data to deliver actionable insights, reduce resolution times, and enhance user satisfaction.• Automation: Automated routine tasks using Shell scripting and Python, significantly reducing manual effort and response time.• Issue Resolution: Troubleshot escalated tickets, resolved outages, and debugged production issues in a fast-paced, team-oriented environment.• System Optimization: Supported and optimized Linux-based systems, ensuring minimal downtime and adherence to SLAs.• Networking & DNS: Gained hands-on experience with domain names, web hosting environments, and DNS configurations.• Server Management: Managed web and email servers using cPanel, IMAP/POP/SMTP, and performed regular diagnostics and support.• OS & CMS Expertise: Worked with both Linux and Windows servers; assisted clients on platforms such as WordPress and custom CMS tools.
Education
St. Andrew's College of Arts, Science and Commerce
HSC, Science
2018 — 2019
Purushottam High school
SSC, Regular
2016 — 2017
Usha Pravin Gandhi College of Arts, Commerce and Science
Bachelor of Science in Information Technology (BSc.IT), Science
2020 — 2023
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