Neha Singh
Director of Customer Success @Reach Vantage Solutions
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WORK HISTORY
Director of Customer Success @Reach Vantage Solutions
Established and let the Customer Success and Support Operations team. Identified opportunities for standardization and implemented solutions. Responsible for onboarding and training customers and also establishing check in cadence. Established metrics and KPI to track performance.
EDUCATION
University of Nevada, Reno
MBA, Business Administration
Savitribai Phule Pune University
Bachelor’s Degree, Bachelor of Law
SKILLS
ABOUT NEHA SINGH
As Director of Customer Success at REACH, I led and managed the Customer Success and Support Operations team, with a mission to deliver a seamless and satisfying experience for our clients. I have over 14 years of experience in quality management, process improvement, and customer service, with a Lean Six Sigma Green Belt certification and an ISO9001 Certified Lead Auditor credential.I excel at identifying and executing process improvement opportunities, standardizing and implementing solutions, and establishing metrics and KPIs to track performance. I am also responsible for onboarding and training customers, and establishing a check-in cadence to ensure their satisfaction and retention. At my previous role as a Senior Quality Manager at Arrow Electronics, I enabled a 200% reduction in customer complaint cycle time, and designed and developed a response audit program for an elegant customer experience. I am a dynamic and effective leader, learner, collaborator, and change agent, with a passion for enhancing operations and delivering results.
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