Neha Singh

About Neha Singh

As Director of Customer Success at REACH, I led and managed the Customer Success and Support Operations team, with a mission to deliver a seamless and satisfying experience for our clients. I have over 14 years of experience in quality management, process improvement, and customer service, with a Lean Six Sigma Green Belt certification and an ISO9001 Certified Lead Auditor credential.I excel at identifying and executing process improvement opportunities, standardizing and implementing solutions, and establishing metrics and KPIs to track performance. I am also responsible for onboarding and training customers, and establishing a check-in cadence to ensure their satisfaction and retention. At my previous role as a Senior Quality Manager at Arrow Electronics, I enabled a 200% reduction in customer complaint cycle time, and designed and developed a response audit program for an elegant customer experience. I am a dynamic and effective leader, learner, collaborator, and change agent, with a passion for enhancing operations and delivering results.

Experience

1. Director of Customer Success

   Reach Vantage Solutions

   Apr 2022 — Present

   Established and let the Customer Success and Support Operations team. Identified opportunities for standardization and implemented solutions. Responsible for onboarding and training customers and also establishing check in cadence. Established metrics and KPI to track performance.

Education

• University of Nevada, Reno

  MBA, Business Administration

  2008 — 2009

• Savitribai Phule Pune University

  Bachelor’s Degree, Bachelor of Law

  2000 — 2005

Skills

• Data Analysis
• Human Resources
• Microsoft Office
• Business Process Improvement
• Team Management
• Operations Management
• Project Management
• Continuous Improvement
• Process Improvement
• Research
• Management
• Customer Service
• Analysis
• Microsoft Excel
• Powerpoint
• Program Management
• Logistics
• Training
• Policy