Neha S.

About Neha S.

I work on driving business growth by building strong client partnerships and approaching problems with structured, outcome-oriented thinking.Across my experience, my focus has been on creating value within accounts, not just managing them. Whether it’s identifying opportunities, strengthening relationships, or bringing clarity to complex situations, I’ve consistently tried to move conversations from activity to impact.A key shift in my journey has been moving from execution to thinking in terms of contribution asking:What is the real business problem here?Where is the growth opportunity?How can this scale beyond a single transaction?Currently, at ISB, I’m building a deeper understanding of AI, strategy, and decision-making, and how these can be applied in real business contexts. This is helping me connect frontline experience with larger business and technology trends.I’m particularly interested in roles where I can contribute to:Enterprise growthStrategic partnershipsAI-informed business thinkingBecause I believe meaningful impact comes from connecting execution with insight.

Experience

1. Manager of Customer Success Mysql (India, Bangladesh, Sri Lanka, & Anz)

   Oracle

   Jun 2025 — Present · Gurugram, IN

   Key Impact• Strengthened renewal predictability across enterprise portfolios by enhancing lifecycle governance and forecasting rigor• Elevated executive stakeholder engagement model, strengthening strategic relationships and long-term customer value realization• Identified expansion opportunities through structured customer health reviews and value realization frameworks• Improved cross-functional collaboration across sales, product, delivery, and support teams to streamline lifecycle execution• Established scalable engagement practices driving retention, adoption, and enterprise growth• Enabled stronger alignment between customer success strategy and broader organizational priorities• Contributed to capability building and knowledge sharing across teamsScopeLeads regional Customer Success strategy managing complex enterprise portfolios across multiple geographies and industries.

Education

• Guru Gobind Singh Indraprastha University

  Masters of Mass Communication, Business/Corporate Communications

• University of Cambridge

  Diploma in Business management, Business

• Indira Gandhi National Open University

  Masters of Public Administration (Public Policy)

• NIIT Education Centre

  Diploma in Business Intelligence, Business Intelligence (SAAS)

• Sikkim Manipal Institute of Technology - SMU

  Master of Business Administration (M.B.A.), Marketing/Marketing Management, General

• Indian School of Business

  Chief Digital & AI Officer Program, Business Administration, Management and Operations

• Indian Institute of Management, Calcutta

  Executive Program in Public Policy and Management, Public Policy

• Holy Child Auxilium School

  XII CBSE

• Guru Gobind Singh Indraprastha University

  Bachelor of Business Administration (B.B.A.), Human Resources Management and Services