Neha Reddy Tankari

Salesforce Administrator @Delisys Technologies

Nottingham, GB

Salesforce Management: Administer and maintain the Salesforce CRM platform to support the sales, marketing, and customer success teams across UK and USA markets. User Management: Create and manage user accounts, roles, profiles, and permissions to ensure appropriate access and data security. Customization & Configuration: Configure Salesforce objects, fields, page layouts, validation rules, workflows, process builder, and automation tools to streamline sales processes. Data Management: Import, update, and maintain accurate customer and sales data; monitor data quality and perform regular data cleansing. Reports & Dashboards: Build and maintain reports and dashboards to provide actionable insights for sales performance, pipeline tracking, and revenue forecasting. Process Improvement: Identify gaps in CRM processes and implement solutions to optimize sales operations and enhance efficiency. End-User Support & Training: Provide training, guidance, and support to end-users; troubleshoot Salesforce issues and resolve system-related queries promptly. Integration Management: Collaborate with IT and product teams to integrate Salesforce with other SaaS platforms and internal systems as required. Compliance & Best Practices: Ensure Salesforce configurations and processes comply with company policies, data privacy laws, and CRM best practices. Collaboration: Work closely with sales managers and cross-functional teams to understand business needs and translate them into Salesforce solutions that drive growth.