Nehal Maghrabi
Customer Experience Professional | Subject Matter Expert | SAP-MM Consultant | PR Lifecycle management | Contract Bookings | Logistics & Supply Chain Management | Procurement Management | Vendor Management
- Role
- Customer Experience Professional Sme at Honeywell
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Nehal Maghrabi
Dynamic and results-oriented professional with 7.6 years of expertise in Supply Chain Management, Procurement, and Customer Experience. Proficient in end-to-end Purchase Order Management, Vendor Negotiations, Strategic Sourcing, and Process Optimization. A certified SAP-MM Consultant with a proven track record in contract management, stakeholder collaboration, and driving operational efficiency.Skilled in leveraging tools like SAP, CPQ, and advanced Excel to streamline workflows and deliver actionable insights. Recognized for leading process improvement initiatives, mitigating risks, and fostering cross-functional partnerships to enhance service delivery and customer satisfaction. Adept at developing SOPs and training programs to ensure team readiness and continuity.*Globally Certified SAP – MM Consultant (2020)*Key Skills:Procurement Planning | Procurement Lifecycle Management | Requisition Processing | Inventory Control | Contract Booking | Reactive Quoted Bookings| Logistics Planning & Coordination | Delivery Scheduling | Quality Control | Strategic Sourcing | Supplier Evaluation & Selection | Purchase Order Processing | Budgeting & Cost Optimization | Demand Forecasting | Inventory Management | Stakeholder Management
Experience
Customer Experience Professional Sme
May 2021 — Present · Pune, IN
Serving as SME for PR, contract management, and bookings, driving efficiency in reactive quoted bookings and long-term bookings-Manage end-to-end order lifecycle: booking, invoicing, purchase requisitions, and post-sale support, ensuring accuracy and customer satisfaction-Collaborate with cross-functional teams to resolve issues, streamline processes, and enhance service delivery-Lead contract evaluations, mitigate risks, and ensure compliance with organizational standards-Conduct root cause analysis (5Y) to improve quality and implement corrective actions-Prepare and customize analytical reports with advanced Excel, providing actionable insights-Develop SOPs, process flows, and training programs to ensure team readiness and continuity-Consult stakeholders on potential challenges, offering strategic solutions to drive resolutions-Responsible for process improvement initiatives, identifying areas for automation and efficiency gains, and onboarding new team members with comprehensive training.Tools used: SAP, CPQ, NEX
Education
Maulana Azad College
Bachelor's degree
2012 — 2015
Vishwakarma Global Business School - India
Master's degree
2015 — 2017
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