Neha Kunder
ITSM Process Consultant at HCLTech
- Role
- Itsm Functional Consultant at HCLTech
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Neha Kunder
Experienced Lean Six Sigma Green belt certified ITSM Consultant with a demonstrated…
Experience
Itsm Functional Consultant
Oct 2022 — Present · IN
Implement/Standardize/Optimize ITIL- Service Management processes and functions for businesses where IT services may get offered by multiple service providers.• Plan end-to-end ITSM function cum process implementation considering various business and strategic scenarios.• Reengineer existing processes and design processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder input and buy-in.• Create process documents and prepare training materials for the processes to document the ITIL best practices.• Maturity assessment to study the maturity of the processes in the environment. Also, prepare the recommendation tracker and implementation roadmap with timelines.• Lead functional process implementations for designed/re-designed processes using ITIL- based ITSM tools like ServiceNow.• Work closely with ServiceNow- technical team to implement the desired processes.• Support process and tool implementation through appropriate documentation for processes, functionalities, test scripts and training material.• Conduct operational trainings and follow organizational change management process.• Implement KPI measurement & reporting.
Education
Carmel Convent Sr Sec School
High School
RGPV, Bhopal
B E
2006 — 2010
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