Neha Kapoor

About Neha Kapoor

As a Director at American Express, I lead a 70-member marketing operations team that supports the Global Merchant and Consumer Business with flawless implementation of marketing campaigns globally. I have 12 years of work experience across campaign set-up, execution, post-campaign performance analytics, and business insights, with extensive 6+ years of people and project management experience.I have a proven track record in strong stakeholder management, resulting in portfolio expansion and organic growth of the team. I spearheaded the vendor rationalization strategy to in-source and set up an in-house team, delivering millions of dollars in cost savings to the organization. I also developed strong quality frameworks to ensure quality output, resulting in <1% defect rate annually. I am passionate about driving marketing excellence and innovation, leveraging my technical proficiency in SAS, SQL, UNICA, Siebel, Tableau, and MS Office.

Experience

1. Manager

   Visa

   Sep 2024 — Present · Mumbai, IN

   Visa Consulting and Analytics - India and South AsiaAs a part of the VCA Managed Services (VMS), I deliver execution support to India’s largest private sector banks, enabling them to optimize performance and drive profitability through tailored strategies and efficient solutions.

Education

• Delhi University

  Masters, Applied Operational Research

  2006 — 2008

Skills

• Sql
• Campaign Management
• Sas
• Market Research
• Analytics
• Management
• Project Management
• Team Management
• Business Analysis
• Business Analytics