Neha Guptta Joshi
Product Manager - Micro Business Loans @AU SMALL FINANCE BANK
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WORK HISTORY
Product Manager - Micro Business Loans @AU SMALL FINANCE BANK
Jaipur, IN
Visited branches to understand the process and suggested ideas for process improvement in the Disbursal of Loans* Responsible for liaising with the customer grievance team on a day-to-day basis for the resolution of issues raised by customers through PNO, Customer Care Portal, Banking Ombudsman, CPGRAM, social media escalations & MD Desk escalations* Worked on the scoping, testing & rollout of application for Connector Empanelment and Connector Lead flow* Revised Loan Application Form of Micro Business Loans by liaising with Legal, Compliance & PSL team * Onboarded 3 Loan Aggregators on the Lead Referral model* Liaised with Audit & Compliance teams for closure of Audit report & Compliance testing.
EDUCATION
K J Somaiya Institute of Management
PGDM Financial Services, Finance and Financial Management Services
SKIT,Jaipur
Bachelor of Technology (B.Tech.), Computer Science
ABOUT NEHA GUPTTA JOSHI
With a substantial tenure in the banking sector, my core competencies lie in compliance…
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