Neha Chumber

Customer Experience Associate @TD

Brampton, ON, CA

Processing day to day banking transactions (deposits, withdrawals, bill payments) with 100% accuracy and efficiency- Delivering excellent customer service, achieving 95%+ customer satisfaction ratings through prompt issue resolution- Processing complex account changes and financial requests by taking appropriate action in accordance with the account terms and company policy and procedures- Identify borrowing, lending and investment opportunities, refer to associated business partner, contributing to 30%+ growth in sales conversions- Responding to Inquiries that requires in-depth product and administration systems knowledge, in addition to knowledge of standard operating procedures- Promote TD’s digital banking solutions, leading to a 30% increase in customer adoption of self-service tools- Utilized point-of-sale systems to process 200+ transactions per week, maintaining a transaction accuracy rate of 99%- Ensure 100% compliance with AML regulations, security protocols, and TD’s operational policies.