Neha Yadav
Financial Operation Specialist
- Role
- Financial Operation Specialist at Citi
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Neha Yadav
I am a dedicated and results-driven Financial Specialist with over 2+ years of experience…
Experience
Financial Operation Specialist
Feb 2023 — Present · IN
Financial Processing of ACH (Automated Clearing House) transactions according to NACHA guidelines.• Returning transactions that occurred due to fraud or unauthorized.• Assists clients to block or remove blocks on transactions from a certain merchant.• Authorized to initiate funds transfer to other financial institutions based on the Letter of Indemnity sent by other FI.• Aid Client\'s/other FI by providing information on the transaction and resolving their queries.• Investigate missing transactions, payment histories, held funds, returned transactions, or other related issues to resolve client queries.• Refer unresolved Client\'s grievances to designated departments for further investigation.• Plan, coordinate and work with fraud, automation and various departments to ensure that appropriate changes were made to resolve the client\'s transaction problems.
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