Neha W

Senior Training Manager @Kimirica

Mumbai, IN

As part of Kimirica’s journey in luxury retail, my mandate is to design and drive learning strategies that strengthen culture, elevate customer experiences, and empower people across all levels of the business.Key Focus Areas:Training Strategy & RoadmapDesign and implement a comprehensive learning strategy aligned with Kimirica’s brand identity and retail goals.Partner with Store Heads and HR to conduct training needs analysis and set clear priorities.Content Development & DeliveryCreate product, service, and behavioural training modules tailored for luxury retail.Deliver impactful learning experiences through in-store workshops, virtual platforms, and interactive formats.Onboarding ExcellenceLead a memorable and informative onboarding journey for every new hire.Ensure each team member understands the brand ethos, values, and customer expectations from day one.Skill & Service DevelopmentBuild targeted upskilling programs for Beauty Advisors, Retail Executives, and Store Managers.Focus on consultative selling, brand storytelling, and delivering customer delight.Leadership & Team DevelopmentIdentify emerging leaders and design growth tracks for them.Conduct managerial development sessions that emphasize team building, performance leadership, and future readiness.Learning Tech & ToolsLeverage LMS platforms and digital tools to drive learning scale, adoption, and engagement.Maintain an updated repository of training content and performance dashboards.Measurement & Feedback LoopTrack training effectiveness using surveys, performance metrics, and customer insights.Build feedback loops to continuously refine and improve learning experiences.Brand Alignment & ConsistencyEnsure all training initiatives reflect Kimirica’s ethos of luxury, warmth, and service excellence.Coach teams to consistently uphold visual, verbal, and behavioural brand standards.

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

Master of Business Administration - MBA, Human Resources Development

College of Social Work, Nirmala Niketan, Churchgate

Bachlors in Social Work, Social Work