Neha Thakur

About Neha Thakur

Dynamic HR Professional with over 9 years of experience in managing the entire HR lifecycle, from Talent Acquisition and Onboarding to Employee Engagement, Payroll, and Exit Formalities. Proven expertise in Performance Management, Learning & Development, HR Operations, Rewards and Recognition, Compensation Benefit and Policy Formulation. Adept at handling HR Analytics to drive data-driven decision-making and improve organizational efficiency. Skilled in Grievance Handling, HR Audits, and ensuring compliance with labor laws. Strong experience in partnering with business leaders to align HR strategies with organizational goals, fostering a positive workplace culture, and driving employee performance.

Experience

1. Delivery Operation Senior Analyst

   Accenture

   May 2025 — Present · Bengaluru, IN

   Managed end-to-end onboarding and people movement processes for US based client, ensuring compliance with HR policies and country-specific requirements.• Handled HR queries, scripting, and data management to support employees and client stakeholders.• Worked extensively on Workday, Google Trix, Noogley, and gHire for onboarding, employee movements, and data accuracy.• Ensured data confidentiality and compliance, maintaining and updating process documentation (SOPs/LWIs).• Performed data analysis, reporting, and dashboards using MS Office, and HRIS tools to support leadership decision-making.• Conducted Root Cause Analysis (RCA), implemented process improvements, and ensured adherence to SLAs and client expectations.• Acted as SME, resolving queries, delivering training/knowledge transfer, and mentoring team members on HR processes and tools.• Supported rotational shift operations to deliver consistent HR services and maintain client satisfaction across time zones.• Handling incoming requests, cases, or tickets in a centralized system ServiceNow tool. Prioritizing background checks cases for candidates with joining dates sooner are moved to the top of the queue.• Tracking the status of each case — pending documentation, verification in progress, completed, or escalation needed.• Ensuring SLA (Service Level Agreement) compliance — e.g, background checks are completed within defined timelines.• Coordinating with internal teams (Recruiters, HRBPs, Compliance, IT, Legal) and external vendors (background verification agencies).• Monitoring workload distribution across the team so no case is delayed. Keeping accurate records and audit trails for compliance and risk management.

Education

• Banasthali Vidyapith

  Master of Business Administration (M.B.A.), Human Resources Management

  2013 — 2015

• Banasthali Vidyapith

  Bachelor of Arts (B.A.), Economics,Applied Statistics,Management

  2010 — 2013

Skills

• Sourcing
• Talent Acquisition
• IT Recruitment
• Technical Recruiting
• Human Resources
• Microsoft Office
• Recruiting
• Talent Management
• Microsoft Excel
• Strategic Planning
• Employee Relations
• Screening
• Public Speaking
• Management
• Microsoft Word
• Project Management
• Teamwork
• Team Management