Neha Tabassum
Citrix Administrator, Intune Engineer | AVD
- Role
- Citrix Administrator - Process Specialist at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Neha Tabassum
As a proud alumnus of T John Institute of Technology with a Bachelor’s in Computer Science, I have carved out a niche as a Cloud Engineer and Citrix Administrator at Accenture. My core competencies lie in cloud computing, Windows support, and streamlining change processes, which I have applied to optimize application and infrastructure performance while reducing server downtime.My tenure at Accenture has been marked by proactive measures in platform monitoring and performance management, ensuring stability in AVD environments. Through collaboration with skilled software engineers, we\'ve facilitated seamless migrations to cloud infrastructures and enhanced end-user experiences. I am committed to bringing diverse perspectives to our team, aligning with our culture of innovation and continuous improvement.
Experience
Citrix Administrator - Process Specialist
Jan 2020 — Present
Automating daily activities such as platform health checks with mail alerts and generating reports using PowerShell scripting language.Familiar working with Citrix components such as Citrix Studio, Delivery controller, store front, PVS.Whenever an incident is raised by user, identified and analyzed system operations to ensure better end-user experience.Experienced in providing end support to VDIs and Shared desktop, Pooled VDI and hosted XenApps.Enhanced product quality with rigorous testing and adherence to industry standards.Install and configuring Citrix Sites and PVS servers.Managing provisioned 8 disks and managing Server load, Load Balancing and Load evaluators.Monitored web-based portals for platform monitoring.Performing operations support for various Citrix based VDI/application virtualization projects.Perform BAU support and monitor stability of VDI environment with size of ~600 Physical hosts,~200 Management servers, HSDs and 4500 VDIs (Windows 7,10 & 2012 R2) to support users using Citrix virtual Apps & Desktop and Microsoft technologies.Daily duties included Level 3 support working with Citrix end users and working with application teams to install improve or deploy updates to their applications installed in Citrix.Work with security operations to define process and grouping for CrowdStrike sensor upgrades and policy updates for VDIs, HSDs & Management servers.End to end VDI performance management and analysis using various monitoring tools.Platform monitoring and performance management and reporting.Performed, managed and supporting monthly updates of 6 images in platform along with business/testers & change processRenewal of SSL certificate on web interface servers and store front servers before expiry.Provided technical support during process upgrades or equipment installations, ensuring minimal disruption to operations.
Education
T John Institute Of Technology
Bachelor of Engineering - BE, Computer Science
2015 — 2019
Vijaya Bifurcated PU College
2nd PUC
New Generation School
10th Standard
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