Neha Sonar

About Neha Sonar

I\'m a Customer Support Specialist currently working at Revolut, with 3+ years of experience across voice, chat, and email support in international environments — primarily serving US and UK customers. I\'ve handled high-volume interactions, resolved complex queries, and navigated fast-paced support environments where clear communication and quick thinking genuinely matter. Early in my career I also stepped into a team leadership role, managing a team of 8–9 members across daily operations, coordination, and performance — which gave me a much broader view of how support functions actually work. My background in Psychology shapes how I approach every interaction — with empathy, patience, and an understanding of what people actually need when they reach out for help. Outside of my core role, I\'m actively building skills in: → Content writing & copywriting — writing that sounds like a real person, not a template → LinkedIn content & management — helping professionals stay consistent and visible without spending hours on it → Virtual & administrative support — handling the small tasks that quietly eat up a founder\'s or business owner\'s time These aren\'t just interests — they\'re skills I\'m building with real intent, and I\'m open to working with individuals or small businesses who need support in any of these areas. Open to opportunities in: Customer Support (Remote / Hybrid) · Virtual Assistance · Operations & Client Support · Part-time & Full-time roles

Experience

1. Support Specialist

   Revolut

   Jan 2026 — Present · GB

Education

• Savitribai Phule Pune University

  Bachelor of psychology , Industrial and Organizational Psychology