Neha Sinha

About Neha Sinha

With over 7 years of dynamic experience in sales, account management, and revenue generation, I am a seasoned Senior Account Executive adept at driving business growth and fostering client relationships. Currently, I excel at Indeed, where I specialize in selling pay-per-click advertising (PPC) and digital marketing solutions, expanding our client base across diverse industries in the APAC, AMER, and EMEA regions. I am known for exceeding sales quotas by delivering comprehensive product demonstrations and leveraging multichannel communication strategies to engage clients effectively. Prior to this, I honed my skills in relationship management and revenue generation at HDFC BANK, where I managed a portfolio of Privilege Banking clients, offering personalized financial guidance and driving cross-selling opportunities. My expertise lies in C-level engagement, product expertise, and data analytics, enabling me to optimize campaigns and deliver exceptional results.

Experience

1. Sr Customer Success Manager

   Linkedin

   May 2025 — Present · Bengaluru, IN

   Currently working as a Customer Success Manager supporting Enterprise and Mid-Market SaaS customers, partnering closely with Relationship Managers to drive product adoption, value realization, and measurable ROI. Acting as a trusted advisor to executive stakeholders, owning onboarding, complex implementations, success planning, and change management, with a strong focus on retention, renewals, and churn reduction through data-driven insights.Majorly focused towards :1. End-to-end Customer Success Ownership for Enterprise and Mid-Market accounts, driving onboarding, implementation, ongoing adoption, and ROI across LinkedIn Sales Solutions.2. Value Realization & Success Planning, translating customer business objectives into structured success plans integrating people, process, and technology.3. Change Management & Product Adoption, enabling activation of AI-driven features and CRM integrations through coaching, health checks, and strategic value reviews.4. Retention & Churn Mitigation, proactively monitoring account health, leveraging usage and performance insights to support renewals and long-term customer growth.

Education

• Trident Academy of Technology (TAT), Bhubaneswar

  Bachelor of Business Administration - BBA, Sales and Marketing

• Indira School of Business Studies PGDM

  PGDM, Sales and Markting