Neha Shikha

About Neha Shikha

I am a growth and customer success leader with 14+ years of global experience spanning SaaS, deep-tech, robotics, consulting, and entrepreneurship. I specialize in scaling customer value, building partner ecosystems, and designing GTM strategies that drive measurable business outcomes.At Shipsy, I lead strategic enterprise engagements across multiple regions, focusing on enhancing customer experience, accelerating time-to-value, and aligning solutions with client business priorities. At GreyOrange, I built and led global customer success and partner enablement functions, strengthened cross-functional collaboration, and developed scalable processes and playbooks that improved customer satisfaction and retention.My consulting background at PwC and Accenture Strategy gave me a strong foundation in customer experience transformation, sales and service process design, and strategic delivery alignment for large-scale transformation programs. As an entrepreneur, I’ve successfully launched and scaled a business, gaining first-hand insight into innovation, agility, and operational ownership.I bring a blend of strategic vision and hands-on execution, with a proven ability to:1. Drive partner enablement and adoption across diverse markets2. Lead cross-functional GTM and delivery initiatives3. Establish governance frameworks and performance metrics to ensure consistent outcomesI thrive in collaborative, high-growth environments where innovation meets execution, and where customer success is at the heart of business growth.

Experience

1. Senior Director, Growth

   Shipsy

   Feb 2025 — Present

Education

• Jaypee University of Information Technology

  B.Tech, Electronics and Communication

  2005 — 2009

• IMT Ghaziabad

  PGDM, Marketing

  2011 — 2013

• AHLCON PUBLIC SCHOOL

  High School, Science and Mathematics

  1992 — 2005