Neha Sharma
Project Management | ITIL | Agile | Data Analysis | SQL | Power Bi | Tableau
- Role
- Lead Ii - Cloud Infrastructure Services at UST
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
Experience
Lead Ii - Cloud Infrastructure Services
Aug 2020 — Present · Noida, IN
Leading continual service improvement initiatives.Skilled in data analysis using SQL and Python, applying insights to drive operational efficiencies.Proven track record in project management, delivering IT projects on time and within budget to meet organizational objectives.Managing IT service desk operations, ensuring seamless user support.Directing IT asset management lifecycle and maintaining compliance.Handling vendor relationships and contract management.Ensuring IT service availability and security.Implementing ITIL best practices for optimised service delivery.Designing and implementing new IT services and SLAs.Managing service transitions from development to operations.Overseeing incident, problem, request, and access management.
Education
Apeejay School Of Management
BBA
2000 — 2003
Sikkim Manipal University (SMU)
MBA
2010 — 2012
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