Neha Sharma

Customer Success Advisor @Mamsys World

Bengaluru, IN

Act as key liaison between our customers and our internal teams, with a strong commitment to enhance customer success.• Build a trusted-advisor/consultative relationship with each assigned customer to ensure goals are aligned from a business strategy perspective and success metrics are identified.• Increase customer retention and ensure alignment by conducting regular check-in-calls and Quarterly & Strategic Business Reviews.• Consistently monitor performance of assigned accounts, tracking progress to goals, and proactively taking action when appropriate.• Take initiative to proactively meet defined department goals and activity metrics.• For strategic and high-value accounts, be a strong support partner with Account Executives through strong communication and collaboration.• Work to identify and/or develop opportunities for account growth and product utilization.• Resolve account concerns through troubleshooting and system change requests.• Maintain an accurate record of all activities and customer interactions in Salesforce.• Display flexibility & commitment in work hours to meet customer and peak season business needs.

Dr. B.R.Ambedker University, Agra

B.Sc.

Ajay Kumar Garg Institute of Management, Ghaziabad

PGDM