Neha Sharma
Quality Analyst – BPO | Call Audits | Coaching & Calibration | CSAT ImprovementTeam Leader | Quality & Operations | BPO | Customer Experience
- Role
- Quality Specialist at Rk Hospitality Ltd
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Quality Specialist
Sep 2023 — Present · New Delhi, IN
Monitored and audited customer calls/chats to ensure quality standards, process adherence, and accurate resolution.Provided feedback and coaching to agents to improve communication, compliance, and customer satisfaction.Prepared quality reports and identified improvement areas to reduce errors and enhance overall performance.
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