Neha Sharma

Experience

1. Software Engineer

   Jio Platforms Limited Jpl

   Oct 2021 — Present · Bengaluru, IN

   Developed high-performance, scalable microservices for real-time telecom operations, including user provisioning, recharging, and billing.• Designed and implemented the Rating Engine (RE) as a modular, pluggable service to manage complex billing logic with high reliability.• Built and optimized CRUD APIs within RE, improving dynamic business rule processing and operational efficiency.• Integrated Apache Kafka for real-time messaging and set up active-standby clusters to ensure high availability and fault tolerance.• Led a successful PoC on Kafka KRaft mode, evaluating production readiness, enhancing cluster management, and load tested at TPS.• Achieved 10 ms response time for RE in best-case scenarios by reducing latency from 2800 ms through performance tuning.• Executed performance testing and tuning of RE to reliably support TPS, including enhancements to accumulation APIs.• Leveraged Aerospike NoSQL database for low-latency access to customer and transaction data.• Monitored and optimized JVM heap and CPU usage across RE services, ensuring resource-efficient operation under heavy load.• Implemented Docker-based backup and restore strategies, enhancing data integrity and disaster recovery for critical microservices.

Education

• Bansal Institute of Science & Technology, Raisen Road, Kokta, Anand Nagar, Bhopal - 462021

  Bachelor of Computer Science

  2016 — 2020

• Aditya Birla Senior Secondary School

  Higher Secondary Certificate, Mathematics and Science