Neha Shamim
Information Technology and Systems (ITS) Student at University of Texas at Dallas
- Role
- IT Support Specialist at Paranet Solutions
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Neha Shamim
From the outset of my career, I recognized the transformative potential of technology. I have had the privilege of working on diverse projects that harness the latest advancements to address real-world challenges. Whether it\'s developing user-centric applications or implementing sustainable tech solutions. As I look ahead, I am excited about the limitless possibilities that lie before us in the world of technology. I am committed to embracing every opportunity to learn, grow, and contribute to advancements that shape a better tomorrow.Currently pursuing Bachelors of Science in Information Technology and Systems with a keen interest in technology. Actively seeking internship opportunities to apply and enhance my skills in Project management, Data analyst, IT Consultant, Trainer, Support Specialist and Systems Administrator. Eager to contribute to innovative projects and thrive in a dynamic work environment.
Experience
IT Support Specialist
May 2025 — Present · Carrollton, TX, US
Coordinate and manage IT incidents and service requests through the ticketing system, ensuring proper prioritization, assignment, and resolution in accordance with contractual SLAs- Act as a primary point of contact for client communications, providing clear, professional updates on issue status, timelines, and resolution outcomes- Monitor service workflows and ticket progress, proactively following up with technical teams to drive timely resolution and prevent service delays- Maintain comprehensive and accurate documentation of service activities, resolutions, and escalation details to support audit readiness and operational transparency- Facilitate user onboarding and offboarding processes by coordinating account provisioning, system access, and workstation deployments with technical teams- Support continuous service improvement by assisting with SLA reporting, trend analysis, and process optimization initiatives within the service desk.
Education
Creekview High School
High School Diploma
The University of Texas at Dallas
Bachelor's degree, Information Technology
2021 — 2025
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