Neha Saini

Cellular Technician @Mobile Klinik

Mississauga, ON, CA

Debugging customer\'s hardware, software problems, and resolved or repaired with new and reconditioned parts.• Inspect, diagnose, and perform repairs, updated firmware and installed software on smart phones and tablets and a wide variety of mobile devices. Initiate Carry-in on location repair.• Maintain and use repair tools and equipment including authorized software and in-store POS system to track repair tickets and inventory - Process mobile unlocking services.• Inspect fault analysis, by using testing tools. Diagnose Level 2 replaceable parts and confirm full functionality after full post diagnostic checklist.• Take customers information and provide repair estimates and reports before and after the repair. Utilize the point-of-sale system to maintain an accurate record of customer information and a real-time repair status of each repair.• Explain complex technical issues to customers in a non-technical, simple to understand manner and provide repair and replacement estimates to customers.• Ensure that all repairs meet or exceed quality standards and keep track of all devices and inventory while safeguarding all store stock.• Perform In warranty and out of warranty repairs according to manufacturer’s warranty policies.• Disassembling of the wireless electronic devices for its failure cause and inspection of internal components.• Performing RF diagnostics, failure analysis, and enter the analysis results in electronic complaint handling system.• Diagnosing the faulty devices and recognize component damage, fraud and tampering.• Restoring and upgrading iOS devices and calibrate apple parts via GSX.

Kurukshetra University

Bachelor of Technology - BTech, Electronics and Communications Engineering

Institut supérieur d’informatique ISI

Post graduate diploma, Computer Network and Security