Neha Rawat

About Neha Rawat

As a seasoned General Manager in the hospitality industry, I bring a wealth of experience and expertise to the table. With an MBA in Hospitality Management and a diploma in Tourism, I am a passionate hotelier with over a decade of hands-on experience. Throughout my career, I have had the privilege of working with renowned establishments such as Pride Hotels, Aman Hotels, Jodhana Heritage Resorts, Amatra Hotel & Resorts, and Godwin Hotels, where I held middle management positions in premium hotel brands across the country.Dedication and team spirit are at the core of my professional ethos, and I pride myself on being a highly efficient and customer-oriented manager with over 14 years of extensive experience in guest management and hospitality environments. I possess adept communication skills, coupled with strong team-leading and development abilities. As a forward-thinking multitasker, I excel in analyzing situations and costs to successfully determine profitable outcomes.I am deeply passionate about driving excellence in the hospitality sector and am committed to delivering exceptional guest experiences while fostering a culture of continuous improvement and innovation.

Experience

1. General Manager

   Pride Elite Haridwar

   Sep 2024 — Present · Haridwar, IN

   Oversee the daily operations of all hotel departments including front office, housekeeping, food and beverage, sales, and maintenance- Ensure smooth functioning and compliance with brand standards and company policies- Implement SOPs across departments to maintain quality service and guest satisfaction- Ensure a seamless guest experience by monitoring guest feedback and making continuous improvements- Handle VIP guests, resolving complaints and ensuring that all guests leave with a positive experience- Lead efforts to increase revenue by working closely with the sales and marketing team- Develop relationships with travel agents, corporate clients, and local businesses to drive occupancy and event bookings- Implement revenue management strategies to maximize room rates and occupancy levels- Oversee the hotel\'s financial performance, including budgeting, forecasting, and cost control- Monitor and analyze financial data to ensure profitability and meet budgetary goals- Approve pricing strategies for rooms, banquets, and F&B outlets- Lead, mentor, and develop department heads and staff to ensure the highest level of performance- Promote a positive work environment through recognition programs, staff town halls, and employee development initiatives- Oversee local branding efforts including hoardings, promotions, and social media marketing campaigns- Build and maintain strong relationships with vendors and contractors for hotel supplies, services, and maintenance- Negotiate contracts and agreements to ensure the best quality and cost efficiency- Work with the maintenance team to prioritize property upkeep projects within budget constraints- Ensure the hotel is in compliance with all health, safety, and legal regulations- Maintain safety protocols and regularly train staff on safety procedures.

Education

• St. John ambulance Association

  Associate's degree, First Aid

• IMTS Institute

  Master of Business Administration - MBA, Hospitality Administration/Management

• Frankfinn Airhostess Training Institute

  Hospitality Administration/Management

• Jet Airways

  Cabin Crew Training

• Frank finn

  Diploma of Education, Business Administration and Management, General