Neha Ravindranath
Customer Success II Driving customer retention, revenue growth, and long term client engagement
- Role
- Senior Key Account Manager at Bimaplan
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Neha Ravindranath
There are many things in life that will catch your eye, but only a few will catch your…
Experience
Senior Key Account Manager
Mar 2025 — Present · Bengaluru, IN
Account Management | Operations | PartnershipsAs the main point of contact for clients at Bimaplan, I focus on building strong, long-term relationships while ensuring seamless service delivery. My role revolves around: Addressing client concerns and needs to drive satisfaction and retention Collaborating cross-functionally with tech, marketing, and sales teams to streamline processes and remove bottlenecks Managing end-to-end policy issuance and claims processing, ensuring smooth customer experiences Developing and optimizing SOPs for policy issuance, product launches, and claims management Identifying opportunities for upselling and cross-selling through a deep understanding of our product offerings
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