Neha Raut

About Neha Raut

Multifaceted IT professional with over 7 years of global experience, blending technical expertise with advanced German language skills to deliver top-notch outcomes. Works with esteemed companies like Volkswagen, Deutsche Bank, Siemens, Siemens Healthineers, and Atos Unify and attended active client meetings in German language. My knowledge spans application support, incident management, system configuration, and Big Data analysis using Hadoop, with proficiency in languages like C, C++, Java, SQL, HTML, and Android. My core strength lies in cloud management, fostering client relationships, often leveraging my language skills to foster customer service. I have honed decision-making, adept SLA management, ensured prompt tasks, enhanced service quality, and customer satisfactionA team leader by nature, I stimulate collaboration and consistently drive high performance. Having worked with German clients, I bring a nuanced understanding of its business culture, allowing me to bridge gaps and ensure seamless cooperation. Eager to continually expand my knowledge, I actively participate in learning opportunities and welcome meaningful connections that fuel growth. I am excited to employ my skills to contribute to a forward-thinking group and learn from innovative minds in the industry.

Experience

1. Cloud App Support Engineer with German Language Proficiency

   Accenture

   Jul 2022 — Present · Pune, IN

   Operating as a dynamic Application Support Engineer, resolving complex issues across multiple components of critical business systems• Actively engaging with high-profile clients such as Volkswagen and Deutsche Bank, fostering direct communication with end-users and active participation in client meetings, thereby continually honing my German language skills• Executed L2 Java application support projects for German clients, improving customer service and minimizing downtime.• Successfully managed error detection incidents P2, P3, contributing to a reduction in incident recurrence• Spearheading the creation of a knowledge database, facilitating knowledge transfer and efficiency across teams.• Coordinating the SST/RDM release management process, ensuring seamless transitions during software updates• Building strong relationships with business end-users, improving communication and customer satisfaction• Monitoring system operations, including immediate response to alarms and utilizing Splunk for performance tracking• Designing and coding applications based on functional and technical programming standards, with an emphasis on service commitment adherence• Implementing new components and enhancing existing modules following rigorous analysis and testing• Expanding and refining reporting and analysis capabilities for improved system understanding and user insight• Continually ensuring the reliable operation and performance of all applications

Education

• Bharati Vidyapeeth

  Engineering Diploma, Information Technology

  2007 — 2010

• Savitribai Phule Pune University

  Bachelor of Engineering - BE, Information Technology

• Goethe Institut Indien

  C1 level, Foreign Languages and Literatures, General

• Goethe Institut Indien

  German Language C1

Skills

• Html
• Javascript
• Computer Language
• Microsoft Office
• Hadoop
• Mapreduce
• Core Java
• Sql
• Oracle
• Big Data
• C++
• Apache Pig
• Flume
• Sqoop
• C
• Hbase
• Hive
• Oozie
• Java
• Android Sdk
• Pl/Sql