Neha Prajapati
Software Quality Engineer @Infosys
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WORK HISTORY
Software Quality Engineer @Infosys
Jaipur, IN
EDUCATION
Jaipur Engineering College & Research Center
BTech - Bachelor of Technology
Sony Academy Senior Secondary School
High School
JVP International School
Intermediate
ABOUT NEHA PRAJAPATI
Experienced Software Quality Engineer with 3.3 years of hands-on expertise in the ServiceNow ecosystem, including ServiceNow Administration and Testing. Proficient in AWS cloud, observability, functional testing, scripting, and automation within the ITSM framework. Skilled in managing and executing ITIL processes such as Incident, Problem, Change, and Configuration Management. Adept at gathering and converting business requirements into technical implementations. Demonstrated ability to collaborate across teams, develop SNOW modules, and manage test automation efforts using Selenium and ATF. Proficient in Agile/Scrum methodologies with strong involvement in sprint planning, daily stand-ups, retrospectives, and backlog grooming. Highly motivated to contribute to SNOW projects with innovative problem-solving and administration capabilities.
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