Neha Panwar
Senior Consultant|| Change/Release Coordinator || IT SERVICE MANAGER || Disaster Recovery and Application portfolio management || ITSM || Ex- HCLite
- Role
- Change and Release Manager at Infosys
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Neha Panwar
I am an ITIL-certified IT Service Management professional with 12+ years of experience driving stability, efficiency, and operational excellence across global enterprise environments. My expertise spans Major Incident Management, Problem Management, Change & Release Management, Disaster Recovery (DR) Testing, Application Portfolio Management, and IT Operations.Over the years, I have led critical incident resolution, chaired CAB/ECAB meetings, supported enterprise-wide DR readiness, and partnered with cross-functional teams to ensure compliance, minimize downtime, and improve service reliability. I bring a strong blend of analytical thinking, process optimization, stakeholder communication, and risk assessment.I have managed large-scale IT operations at Infosys, HCL Technologies, and global clients across manufacturing, insurance, and technology domains. My strengths lie in driving root-cause analysis, standardizing service processes, enabling production stability, and ensuring audit alignment.I am passionate about continuous improvement, building resilient IT ecosystems, and ensuring seamless business continuity through structured ITSM frameworks. With hands-on experience in tools like ServiceNow, BMC Remedy, Jira, Archer, CA Workload AE, and AWS fundamentals, I thrive in dynamic environments that demand stability, precision, and leadership under pressure.If you’re looking for a dedicated ITSM professional who brings discipline, integrity, and a solutions-oriented approach, let’s connect.
Experience
Change and Release Manager
Feb 2025 — Present · IN
Working as Change/Release Coordinator • Reviews change/Release checklist so that ensuring of process runs smoothly.• Each Checklist is crafted to ensure that all necessary artifacts are provided that we verify the completeness of all Evidence.• Change and release managers lead the change advisory board, ensuring adequate risk assessment and scheduling of technical changes and releases.• Measuring and monitoring progress to achieve a timely software release within defined budgetary limits and defined quality standards • Coordinating processes between different teams.• Communicating necessary release details to business teams• Managing, planning, and negotiating release activities.
Education
Government girls senior secondary school in Kirti Nagar
12th in Commerce, Business/Commerce, General
2005 — 2007
Symbiosis Centre for Management Studies- Pune
Master of Business Administration - MBA, Banking and Financial Support Services
2013 — 2015
Institute of Advanced Studies in Education
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2007 — 2010
Skills
- Incident Management
- IT Service Management
- Change Management
- Bmc Remedy
- Problem Management
- Customer Satisfaction
- Release Management
- Itil V3 Foundations Certified
- Mentoring
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