Neha Nidhi

Process Specialist @Infosys BPM

Delhi, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2022 — Present

Process Specialist @Infosys BPM

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Gurugram, IN

Client: BlackRock | CMS: AEM, TeamSite Served as Scrum Master for Agile teams, facilitating all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Partnered with Product Owners and business stakeholders to refine backlog items, prioritize sprint goals, and align delivery with business outcomes. Drove a 30% improvement in sprint efficiency by implementing Agile best practices, coaching teams, and removing impediments. Led CMS migration from TeamSite to Adobe Experience Manager (AEM), ensuring scalability, faster publishing, and zero downtime across global markets. Integrated SEO, accessibility (WCAG), localization, and compliance checks into Agile workflows, reducing publishing errors by 30%. Established Agile metrics (velocity, burndown charts, cumulative flow) to track progress, improve predictability, and enhance transparency for stakeholders. Ensured regulatory compliance in FinTech content delivery with secure workflows, pre/post publishing audits, and risk mitigation strategies. Recognized with iStar Award & Quarterly Performance Awards for Agile excellence, stakeholder satisfaction, and delivery impact.

SKILLS

Customer ServiceManagementStrategic PlanningMicrosoft OfficeMicrosoft SharepointMicrosoft ExcelMicrosoft WordContent Management Systems (Cms)PowerpointRecognition AwardsLeadershipContent StudioDrupalProject ManagementTeam LeadershipHtml

ABOUT NEHA NIDHI

Certified Scrum Master | 3 Years Agile Experience | 6.7 Years in IT | JIRA | Confluence |…

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Neha Nidhi — Process Specialist at Infosys BPM in Delhi, IN | Unifers