Neha M
Product Service Manager / Application Manager / Senior Project Engineer , Incident ,Change & Problem Manager.Experienced IT Professional with 6+ years in application support, maintenance, ITSM & ITIL.
- Role
- Information Technology Analyst at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Neha M
Experienced IT Professional with 6+ years in application support, maintenance, migration, and enhancement across various technologies and environments. Majorly Skilled in ITSM processes (ServiceNow), including Incident, Problem, Change, and Service Request Management. Experience in Technical Support and Application Support with relative experience in Microsoft Azure, AWS (Amazon Web Services), SQL and ASP. Net. Effective communication & collaboration skills & ability to learn innovative technologies in a short span of time. Contributed to SOX audits, Disaster Recovery, UAR, JML, App, OS and DB audits within financial applications.Demonstrated expertise in developing and enhancing tech solutions for banking operations, ensuring secure, efficient, and compliant digital services. Strong understanding of IT infrastructure and banking needs, following ITIL frameworks to deliver high-quality, cost-effective IT services aligned with business goals.
Experience
Information Technology Analyst
Feb 2026 — Present · Bengaluru, IN
Major Incident Manager
Education
Sacred heart girls first grade college
Bachelor's degree, Computer Science
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech, Software Systems and Engineering
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