Neha Kinha
Information Technology Operations Analyst at Zoom
- Role
- Information Technology Operations Analyst at Zoom
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Neha Kinha
Detail-orientated IT analyst who consistently strive to assure the successful…
Experience
Information Technology Operations Analyst
Jul 2021 — Present · Bengaluru, IN
Produced management reports across IT systems for continued analysis and evaluation leading to reduction in IT support tickets, significant reduction of response time.Prepared reports using tools such as Excel, Service Now for leadership that effectively communicate trends, patterns, and predictions using relevant data for different applications.Spearhead company-wide project to automatically provision applications to users resulting in automating 17-20% of tasks equivalent of 2 IT Express headcount.Used Asana and Jira to create and maintain comprehensive project documentation.Accurately analyze and collect data for various business reports such as Operational Report, Scorecards and KPI Metrics
Education
Great Lakes Institute of Management
Post Graduate Diploma in Management
2019 — 2021
College Of Vocational Studies
Business Economics (Hons.)
2015 — 2018
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