Neha Khati
Market Research | Customer Insight | Customer Success | Data Consulting | Research Analyst | Excel | Power BI
- Role
- Sr Csa at NielsenIQ
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Neha Khati
I’m a results-driven market research professional with nearly 7 years of experience in…
Experience
Sr Csa
Jan 2023 — Present · Pune, IN
In my current role, I foster long-term client relationships as a trusted advisor, collaborating with stakeholders to align solutions with business objectives. I lead contract negotiations to optimize profitability while ensuring alignment with client goals. My responsibilities include providing expert consultation on market research and data interpretation for European clients, resolving complex inquiries, and partnering with cross-functional teams to enhance customer experience. I also mentor junior associates and streamline onboarding processes by creating centralized training resources.Achievements: I have successfully identified new business opportunities within client portfolios, consistently exceeding sales targets. Additionally, I have conducted in-depth competitor analysis to guide customer service improvements and prepared detailed reports on customer service performance against established benchmarks.
Education
PSGR Krishnammal College for Women
Bachelor of Business Administration - BBA, Retail Mangement
2013 — 2016
GIBS Business School
Master of Business Administration, Marketing
2016 — 2018
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