Neha Khanna
Category Manager
- Role
- Category Manager at Pristyn Care
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Neha Khanna
Dynamic and results-driven Sales & Operations Leader with over 6 years of experience in managing high-performing teams, driving revenue growth, and optimizing customer experience across insurance and service-based industries. Proven expertise in leading end-to-end sales processes, managing team KPIs, and resolving escalations to retain and delight customers.Skilled in team coaching, CRM optimization, stakeholder collaboration, and process improvement. I have successfully led cross-functional initiatives involving marketing, tech, HR, and insurers to launch new products, negotiate quotes, and streamline operations. Passionate about data-driven decision-making, I regularly track performance metrics, lead RCA efforts, and implement SOPs that reduce escalations and improve team productivity.With a strong focus on customer retention, policy issuance coordination, and lead conversion, I’m committed to driving operational excellence and creating a culture of continuous improvement.
Experience
Category Manager
May 2025 — Present · Gurugram, IN
Driving end-to-end patient care, leading coordinators, managing insurance, and ensuring seamless treatment from consultation to post-surgery follow-up.
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