Neha K.

About Neha K.

Food Technologist | Product Development | Regulatory & Labeling | Functional & …

Experience

1. Food Technologist

   To Be Frank

   May 2024 — Present · Mumbai, IN

   Existing Product Revamp and Improvement • Product Portfolio Enhancement: Reworked and improved Gluten-Free Flour and Emmer Wheat Pasta. • Quality Optimization: Enhanced taste, texture, binding ability, and other sensory and physical parameters to elevate overall product quality.2. New Product Development • Innovative Product Creation: Developed gluten-free flour wraps, with a unique ingredient selection. • Nutritional Superiority: Achieved higher protein & fiber content, reduced carb & fat levels, resulting in products that surpass competitors in both sensory & nutritional aspects.• Assisted in NPD of Protein bars, ideation, recipe formulation and vendor management.3. Food Regulatory Compliance • Process Standardization: Developed Standard Operating Procedures (SOPs) and a Food Safety Management System (FSMS) plan for the manufacturing of all products. • Regulatory Adherence: Ensured all processes are fully compliant with FSSAI guidelines. • QA/QC, Site Audits, GMP Compliance 4. Food Packaging Compliance • Packaging Optimization: Redesigned packaging to meet both FSSAI and US FDA regulatory requirements, ensuring legal compliance and enhanced product safety.5. Customer Response and Support • Complaint Resolution: Conducted Root Cause Analysis (RCA) for all product-related customer complaints, including product recalls and lab testing. • Consumer Satisfaction: Provided timely and appropriate resolutions to ensure high levels of customer satisfaction. • Developed SOPs for Customer query responses for prompt and appropriate reach.6. Business Development • Event Management: Managed pop-up events at Food square, Nature’s Basket, Lil flea including chef workshops and live cooking demonstrations using our products.7. Social Media and Influencer Marketing • Digital Marketing: Social media, performance and influencer marketing during the absence of marketing executive to maintain brand visibility. Follower growth from 32K to 39K in 5 months span.