Neha Jose
Account Research Specialist @Tsys
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WORK HISTORY
Account Research Specialist @Tsys
Milton Keynes, GB
Resolved credit card enquiries, including lost/stolen cards, payments, direct debits, and balance transfers. Provided accurate, first-call resolutions through detailed account research and problem-solving. Handled customer complaints with empathy and escalated issues as needed. Ensured compliance with financial regulations and data security (GDPR). Maintained knowledge of Nationwide\'s products and services to assist customers effectively. Collaborated with team members to share insights, and improve service quality. Using TCS tools for account research, documentation, and follow-up, contributing to accurate and detailed record-keeping. Helped customers in debt with developing a pay-down plan
ABOUT NEHA JOSE
MSc in Digital forensics from Cranfield University | Account Research Specialist at TSYS
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