Neha Jha

Customer Relations Specialist

Role: Customer Relations Specialist at Amazon
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Neha Jha

Versed in market research, lead generation, competition analysis, compatibility in achieving and driving relationship with key accounts and brands and head hunting. Hardworking and focused on meeting deadlines and exceeding expectations. Attentive and productive, comfortable working in high pressure, fast-paced environments. Emphasis on adherence to conformance specifications and increased efficiency and productivity.

Experience

Customer Relations Specialist
Amazon
May 2022 — Present · Bengaluru, IN
Coordinate onboarding and process training for peers, ensuring smooth workflow integration.Manage customer interactions via chat, email, and phone, maintaining high satisfaction through clearcommunication. Track performance, identify process gaps, and implement workflow automation to improve compliance. Use Zendesk to manage tickets, document resolutions, and uphold SLA performance.

Education

Pondicherry University
Master of Business Administration - MBA, HRM
2014 — 2016
Amity School Of Communication
Bachelor of Journalism and Communication, Project Management
2008 — 2011

Skills

Brand Management
Marketing Strategy
Marketing
Competitive Analysis
Management
New Business Development
Business Development
Product Management
Digital Marketing
Salesforce Chatter
Team Management
Lead Generation
Vendor Management
Customer Relationship Management (Crm)
E-Commerce
Strategic Planning
Crm
Marketing Research
Strategic Thinking
Brand Development
Market Research
Analytics
Public Relations
Business Strategy

Contact information

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Work email
•••••@amazon.com
Personal email
•••••@•••••.com
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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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