Neha Jain

About Neha Jain

Managing Technology in The Operations Function\' looks at issues in technology from the operations function rather than from an IT perspective. It explores the use of technology for processing, provision of client services, risk management and business management. The authors analyse the benefits of straight through processing and the practical implications of managing technology products in operations. System risk and opportunities are explored and case studies are examined along with industry trends to assess upcoming developments and their impacts.

Experience

1. Operation Manager

   Wipro

   Aug 2008 — Present

   ESSENTIAL FUNCTIONSThe Technology and Information Systems Operations Manager (TISOM) administers and maintains information technology systems (including PC and LAN equipment). Provides IT operations functions to offices for the organization’s standard hardware, software and voice/data network solutions. Responsible for the purchase, installation, and life-cycle maintenance of PCs, servers and LAN network connectivity equipment. As appropriate, provides escalated on-site support of hardware, software and network connectivity issues. Acts as the primary point of communication between TIS and operating, business and functional units. Performs local administration and operations functions as appropriate in accordance with standards, policies and procedures. The position is supervised by the division Program Director of TIS Operations and has no direct reports. The TISOM may coordinate and direct the activities of volunteers and staff (key users) in cross-organizational and cross-functional teams. DUTIESIn cooperation with TIS, local operations staff and key users, provides strategic, budgeting and disaster recovery/businesscontinuity planning to offices and staff in multiple operating, business and functional units. Responsible for local inventory maintenance and software license management. Monitors security compliance in accordance with TIS standards, policies and procedures. Responsible for maintenance of systems documentation such as TIS operations manuals. Serves as the technical and communications liaison to and from stakeholders and office key users for TIS communications, initiatives, needs assessments, etc. Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software Provides new staff with PC/account setup and orientation.

Education

• University of Mumbai

  MBA