Neha Gupta
Data Science @ Fractal | GenAI, ML, NLP | MS, Georgia Tech
- Role
- Senior Data Scientist Ii at Fractal
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Neha Gupta
With over 8 years of experience in Data Science, I specialize in machine learning, deep…
Experience
Senior Data Scientist Ii
May 2022 — Present · US
LLM-based Chatbot Implementation: Managed the development of a Large Language Model (LLM)-powered chatbot for insurance inquiries, projected to reduce customer care interactions by 30% and drive a 35% increase in HSA enrollments, aligning with business growth objectives.Generative AI for Technical Support: Spearheaded the deployment of a Generative AI-based first-level technical support solution for the organization\'s internal ML platform. This innovation improved support efficiency and played a pivotal role in securing multi-million-dollar funding from executive leadership.Retail Fraud Detection System: Led the design and implementation of an object detection and tracking algorithm-based retail fraud detection system, reducing theft and fraud losses by $3M annually.
Education
Thapar Institute of Engineering & Technology
Engineer's Degree, Electronics and Communications Engineering
2010 — 2014
Georgia Institute of Technology
Master of Science - OMSCS, Computer Science
Skills
- Data Analysis
- Probability Theory
- C
- Statistics
- Microsoft Office
- Sql
- Tableau
- Powerpoint
- Microsoft Excel
- Core Java
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