Neha Gugale
Technical Account Manager @Qualys | APAC SMB | Renewals, Expansion & New Business | B2B SaaS
- Role
- Technical Account Manager at Qualys
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Neha Gugale
Results-oriented SaaS renewals and account management professional with 3 years of experience in B2B SaaS across the APAC region. Proven success in driving subscription renewals, customer retention, and expansion revenue (upsell/cross-sell) through strategic QBRs, value-based product positioning, and proactive stakeholder engagement.Experienced in customer onboarding, renewal forecasting, churn risk mitigation, and contract management, collaborating closely with Product, Support, Engineering, and Sales teams to align technical solutions with business outcomes and maximize ARR and customer lifetime value.
Experience
Technical Account Manager
Jan 2025 — Present · Pune, IN
Managed a portfolio of SMB B2B SaaS customers across the APAC region, owning renewals, retention, and account growth end to end-Led subscription renewals and expansion opportunities (upsell/cross-sell) while also closing new business within existing and net-new SMB accounts-Conducted Quarterly Business Reviews (QBRs) to assess adoption, demonstrate ROI, and align solutions with customer business goals-Delivered value-based product demos and solution recommendations to drive expansion and support new deal closures-Acted as the primary technical and commercial advisor, partnering with Product, Support, Engineering, and Sales teams to resolve issues and accelerate outcomes-Supported customer onboarding and early-stage adoption, ensuring smooth handover from sales and long-term success-Maintained accurate renewal and expansion forecasting, pipeline management, and CRM hygiene.
Education
MITCON INSTITUTE OF MANAGEMENT
Master of Business Administration - MBA, Marketing/Marketing Management, General
2018 — 2020
Fergusson College
Bsc, Computer Science
2015 — 2018
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