Neha Deshwal

Operations Manager @TrueBlue Inc.

Gurugram, IN

Daily & weekly client calls, meetings on payroll and Onboarding process Ensuring•Payroll process is accurate, timely and reflects changes appropriately Currently•supervising the planning and direction of a team\'s activities, continuouslymonitoring their progress, and implementing corrective measures as needed.•Mentoring & monitoring the performance of Service Delivery Executives to ensureefficiency in process operations•Conducting training sessions & in-house forums for NPI (New Product Introduction)to boost their product knowledge and soft skills.•Conducted monthly and weekly process reviews with clients and facilitatedcontinuous improvement initiatives and transition management.•Currently managing a team of 40-50 Onboarding Specialist, customer service & paycenter coordinators, ensuring the delivery of service level agreements.•Demonstrating a strong understanding of US HR compliance requirements andintegrating them within processes.•Leading a team engaged in transaction processing and query resolution through a•case management tool.Providing ongoing guidance and leadership to the teams, focusing on performance•management and succession planning for business units.Initiating and driving employee engagement initiatives to improve morale and•productivity.•Developing and implementing strategies to enhance employee retention.Conducting training needs analysis based on appraisals and coordinating training•activities.•Offering advice to employees on HR policies, practices, and employment legislation.•Working closely with the transition team to ensure the implementation of HR•projects.Identifying gaps, proposing changes, and implementing strategies to cover risks.Acting as a driver of performance improvement and fostering positive changes inpeople management.

Indira Gandhi National Open University (IGNOU), Delhi

Spanish, Spanish Language and Literature

Kurukshetra University

Master of Philosophy - MPhil, Philosophy

Kurukshetra University

Bsc, Science

CHANDIGARH UNIVERSITY

Master of Business Administration - MBA, Business Administration and Management, General